Shipping Policy
Honey Hour ships across the United States with free tracked delivery on every order. Orders are dispatched from our fulfilment partner's warehouse in New York, allowing us to ship direct to your door at no cost to you.
You will be charged when your order is placed. All payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Where We Ship
We currently ship to addresses within the United States only, including all 50 states. We do not currently ship internationally. We hope to expand our shipping destinations in the future.
Shipping Cost
Shipping is free on all orders. There are no minimum order values, handling fees, or surcharges. The price you see at checkout is the price you pay.
Shipping Process
We require up to 3 business days on average to fulfil your order and transport it to our carrier's sort facility. Some items may take longer, especially around major holidays, or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.
We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates. You will receive tracking for each shipment and you are not charged extra for split shipments.
If We Cannot Ship On Time
If we are unable to ship your order within the timeframe stated above, we will notify you by email and offer you the choice of consenting to the delay or cancelling your order for a full refund. If you do not respond to a delay notice, we will cancel and refund your order automatically.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility.
It can take 24–48 hours for tracking information to update in the carrier's system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at tijanifba@gmail.com.
Deliveries
Specific delivery dates are not provided nor guaranteed. This is our estimate for your reference:
| Location | Estimated Delivery Time |
|---|---|
| United States | Up to 9 business days from order |
Note: this estimate includes our processing time of up to 3 business days.
While we will do all that we can to make sure your order is delivered on time, Honey Hour cannot be held responsible for conditions beyond our control such as holidays, severe weather, labor disputes, protests, or carrier delays, and these interruptions can cause delays beyond our original delivery estimates.
Lost or Stolen Packages
If your tracking information states that your package was delivered and you have not received it, please check with household members and neighbours and look around your property first — carriers often leave parcels in unexpected places. If it still hasn't appeared after 48 hours, contact us at tijanifba@gmail.com and we will open an investigation with the carrier.
If your order is in transit with no movement for 10 or more business days, contact us. Where the carrier confirms loss, we will send a replacement or issue a full refund.
Damaged Packages
If your order arrives damaged, email us at tijanifba@gmail.com within 48 hours of delivery with photographs of the damaged item and its packaging. We will replace it or refund you in full at no cost to you.
We utilise the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests, and we may not be able to honor your claim if it is not reported within this period.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make changes once it has been processed through our shipping department.
Orders returned to us as undeliverable due to an incorrect address will be refunded less any return shipping costs incurred, or reshipped at the customer's expense.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at tijanifba@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.