Refund policy
RETURN AND REFUND POLICY
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!
Return Policy
Honey Hour will accept, for return or exchange, items that are purchased off our website within 30 days of delivery under the following conditions:
- The item is unused and unopened, with any seals or shrink wrap intact
- All original packaging is intact
- There are no visible signs of damage
- Any sign of damage or use will compromise the Honey Hour guarantee
Item(s) cannot be returned or exchanged more than 30 days after delivery.
Opened or used skincare products cannot be returned. For health and hygiene reasons, cosmetic products that have been opened, used, or had their seal broken are exempt from return unless they arrived damaged, defective, or incorrect. This is standard practice across the beauty industry and protects all of our customers. We also do not accept returns of hazardous materials or flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns or exchanges please contact tijanifba@gmail.com and provide your order number and reason for return or exchange.
Where we ship and accept returns from
Honey Hour currently ships to addresses within the United States only. Orders are dispatched from our fulfilment partner's warehouse in New York, and returns are accepted from US addresses only. A return address will be provided to you when your return is authorised — please do not send items back before contacting us, as unauthorised returns cannot be processed or refunded.
Exchanges
For all returns or exchanges please contact tijanifba@gmail.com and provide your order number and reason for return or exchange.
Return Shipping
If you are returning an item because you changed your mind, you will be responsible for paying your own shipping costs for returning the item. Original shipping costs are not refunded. As shipping is free on all Honey Hour orders, this generally means you receive the full product price back.
If we made an error — the item arrived damaged, defective, or was not what you ordered — we cover return shipping in full.
If you are shipping an item valued over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds
There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at tijanifba@gmail.com and allow us the opportunity to investigate the matter further.
Order Cancellation
You may cancel your order for a full refund at any time before it ships. Orders are dispatched within 3 business days, so please contact us at tijanifba@gmail.com as soon as possible. Once an order has shipped it cannot be cancelled, but you may return it under the 30-day policy above.
Gifts
Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
Damaged Items
If you receive a damaged or defective item, please submit a request to our email team at tijanifba@gmail.com within 48 hours of delivery, including your order number and clear photographs of the item and its packaging.
If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Where damage is confirmed, we will send a replacement or issue a full refund including all shipping costs, and in most cases you will not be asked to return the item.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at tijanifba@gmail.com to let us know how we are doing.